Terms of Use:
Stakrid Logistics Private Limited
Please read these Terms and Conditions (“Terms”) carefully before accessing or using the platform. By accessing or using the mobile-based application or website (collectively referred to as the “Platform”) provided under the brand name “Stakrid Logistics Private Limited”, which includes both “Stakrid” and “Stakrid Delivery Partner,” you expressly acknowledge and agree that you have read, understood, and accepted to be bound by these Terms. The Platform is owned and operated by Stakrid Logistics Private Limited, a company registered in India with its office at 3rd Floor, Office No. B-427, Bhutani Alphathum, Sector -90, Noida – 201305.
By using the Platform and the services provided through it, you confirm that: (i) you have fully read and understood these Terms; (ii) you agree to comply with them entirely; (iii) you possess the legal authority to enter into this agreement, either personally or on behalf of an entity you represent; and (iv) you understand that these Terms, along with any referenced or incorporated policies (including the Privacy Policy), form a legally binding agreement between you and Stakrid Logistics Private Limited.
By downloading, accessing, registering on, or using the Stakrid mobile application or website, the User expressly acknowledges and agrees to be bound by these Terms and Conditions. Continued use of the Platform shall constitute deemed acceptance of all terms, including any amendments made from time to time by Stakrid Logistics Private Limited. If you do not agree to any of these Terms, you must immediately discontinue use of the Platform and its services. These Terms of Use govern the relationship between Stakrid and users of the Platform, including individuals or entities who browse or register to use the services (“you” or “Users”), as well as registered delivery partners (“Stakrid Delivery Partners”). The Platform includes the website (www.stakrid.com) and the mobile application, both of which are owned and operated by Stakrid. The Platform enables Users to connect with Stakrid Delivery Partners to request and fulfill delivery and logistics services, hereinafter referred to as the “Stakrid Services.”
By registering, browsing, or using any part of the Platform, you acknowledge that you have reviewed these Terms of Use and agree to be legally bound by them. Use of and access to the Platform is conditional upon your full acceptance of these Terms, the Privacy Policy, and any amendments or updates made by Stakrid at its sole discretion. These updates may be posted directly on the Platform and will become effective immediately upon publication unless stated otherwise.
Stakrid provides a mobile technology platform intended to connect Users and independent third-party delivery partners for the purpose of facilitating logistics and delivery services. You expressly acknowledge and agree that all transportation and logistics services are provided solely by the delivery partners who are independently operating third parties. Stakrid does not itself own, operate, or control any vehicles or delivery personnel, and does not provide transportation or logistics services. The delivery partners are not employees, agents, or representatives of Stakrid and must not present themselves as such. Stakrid functions exclusively as a digital intermediary to enable coordination between Users and Delivery Partners through its Platform.
1. Registration:
• Access to the Platform and utilisation of the services offered by Stakrid Logistics Private Limited (“Stakrid Services”) shall be permitted solely upon the successful creation of a user account (“Account”) by the individual (“User”) and completion of the registration process as prescribed by Stakrid. The continued use of the Platform and the Services shall be contingent upon the User maintaining a valid, active, and compliant registration status with the Platform. As part of the registration, the User shall be obligated to provide accurate, complete, and current personal information, including but not limited to full name, valid mobile number, and digital copies of identity documentation such as Aadhaar Card, Driving License, GST no. and FSSAI certificate(optional) as may be required under applicable laws.
• The User shall be deemed the sole authorised user of their respective Account and shall not assign, sublicense, transfer, resell, or authorise access to the Account to any third party. Any such unauthorised access or attempted transfer shall constitute a material breach of these Terms and may result in the immediate suspension or termination of the Account, without prejudice to any other legal remedies available to Stakrid under law.
• The User acknowledges and agrees that, as a condition to registration, Stakrid may initiate verification procedures to authenticate the information provided by the User. Such verification may include but is not limited to document review, background checks, and communication through registered contact details. Stakrid reserves the absolute right, at its sole discretion, to include or exclude the User from participation in any promotional offer, referral initiative, or loyalty reward program, without assigning any reason or incurring any liability.
• The User grants Stakrid an irrevocable and royalty-free license to use, reproduce, and publicly display any ratings, reviews, feedback, or information submitted by the User on or via the Platform, in accordance with applicable laws. The User further undertakes that all information provided to Stakrid as of the date of registration is true, correct, and current. The User shall be under a continuing obligation to update such information and notify Stakrid in writing of any change, no less than seven (7) calendar days prior to the effective date of such change. The User agrees that Stakrid shall not be under any obligation to independently verify the information so provided and shall not be liable for any consequences arising out of reliance on such information.
• The User shall be granted a limited, non-exclusive, non-transferable, revocable license to install and use the software application (including the mobile application and website interface) provided by Stakrid solely for the purpose of accessing the Services. All intellectual property rights in and to the software and Platform shall remain the sole and exclusive property of Stakrid and its licensors. The User expressly agrees not to: (i) rent, lease, sublicense, distribute, sell, or assign the software to any third party; (ii) use the Platform or the software for commercial exploitation other than as permitted by Stakrid; (iii) use automated systems or tools (e.g., bots, scrapers, spiders) to access or extract content or data from the Platform; (iv) interfere with the integrity or performance of the Platform or attempt to gain unauthorised access to its systems; (v) reverse engineer, decompile, or otherwise attempt to derive the source code or architecture of the software; (vi) upload or transmit any viruses, malware, or malicious code; or (vii) install or run the software on any device not expressly authorised or supported by Stakrid.
• Stakrid disclaims any liability for the accuracy, adequacy, or completeness of the User’s submitted I nformation. In the event that any information provided is found to be false, misleading, outdated, or incomplete—or if Stakrid has reasonable grounds to suspect the same—Stakrid reserves the right to suspend or terminate the User’s Account and deny access to the Platform, either temporarily or permanently, without prior notice and without liability, and in accordance with applicable laws.
2.Stakrid Services:
The Platform enables access to certain logistics and facilitation services offered by Stakrid Logistics Private Limited (“Stakrid Services”), including but not limited to the following:
• It facilitates a connection between you (as a registered user) and third-party independent delivery partners (“Delivery Partners”);
• It enables you to purchase goods or items from non-affiliated merchants via the “Buy from Store” service available on the mobile application and to have those goods delivered by Delivery Partners (“Delivery Services”);
• It allows you to request pickup and drop-off of packages from one location to another, including late-night delivery services (“Package Delivery & Midnight Delivery Services”);
• It allows you to rate and review the services provided by Delivery Partners and merchants and to post comments and feedback on the Platform;
• It enables continuous service improvement by Stakrid, based on your ratings, reviews, and feedback submitted on the Platform.
• Upon successful completion or delivery of services (including parcel delivery or purchase related services), you are required to promptly acknowledge and confirm completion via the Platform.
• Stakrid reserves the absolute and exclusive right to add, remove, modify, enhance, discontinue, or restrict any of the above-listed services at its sole discretion and without prior notice. You acknowledge that there is no guarantee of uninterrupted or continued access to any Stakrid Services at any given time.
• You expressly agree and acknowledge that Stakrid is solely a technology facilitator and intermediary providing access to the Platform for the purposes of connecting users with Delivery Partners. Stakrid is not and shall not be deemed to be a party to any transaction initiated between you and any Delivery Partner through the Platform, nor shall it be responsible or liable for the performance, delivery, or conduct of such Delivery Partners.
• You further acknowledge that Stakrid bears no liability for any acts, omissions, misconduct, negligence, or default by the Delivery Partners during the course of service fulfillment. Stakrid shall not be liable for any loss, damage, or deterioration of any item in connection with the Delivery Services or Package Delivery Services.
• In the event of verified loss or damage of a parcel directly attributable to mishandling by a Delivery Partner, Stakrid’s total liability shall be limited to a maximum compensation amount of ₹1,500 (Indian Rupees One Thousand Five Hundred only), subject to the submission of a valid GST invoice by the user at the time of service request. In the absence of a GST-compliant invoice, any claim for refund or compensation shall be deemed invalid and non-actionable.
• You agree not to initiate or request delivery or transportation of any item that is illegal, immoral, unethical, hazardous, prohibited by law, or otherwise in violation of these Terms of Use or applicable Indian laws. Specifically, you are prohibited from initiating transactions involving narcotic substances, psychotropic drugs, or any item classified as restricted or banned.
• Stakrid does not verify, inspect, or examine the contents of any package being picked up or delivered through the Platform. Accordingly, Stakrid disclaims any and all liability in relation to the contents of such packages. However, in the event that Stakrid becomes aware of or reasonably suspects any illegal or dangerous goods being transported using its services, it reserves the right to report such activity to relevant law enforcement or regulatory authorities and to take appropriate legal action, including termination of your Account.
• You acknowledge and agree that Stakrid shall not be liable for any damages—whether direct, indirect, incidental, consequential, punitive, or exemplary—arising from your use of or reliance on any Stakrid Service.
• Stakrid reserves the right to cancel or refuse any service request made by you at any time, at its sole discretion, and without any obligation to disclose the reason for such refusal.
• Stakrid assumes no responsibility for the behavior, misconduct, or misrepresentation of any Delivery Partner. Any issues, disputes, or complaints in this regard are to be addressed directly between you and the Delivery Partner, unless otherwise required by law.
• You acknowledge that all transactions, including scheduling and rescheduling of service requests, are subject to the real-time availability of Delivery Partners in your geographic area. If you intend to reschedule a service, you must cancel the ongoing request (if already placed) and initiate a new transaction at your preferred time.
• In the event that a service request initiated by you cannot be completed, Stakrid shall notify you via the Platform. • You agree to provide full, accurate, and sufficient details in respect of any item or service you wish to purchase or request through the Platform, so as to facilitate efficient fulfillment by the Delivery Partner.
• Stakrid may utilize your device’s location-based services (including GPS data) when you request a Stakrid Service through the mobile application. Such location data shall be used solely to enable and improve the effectiveness of service delivery and user experience.
• Stakrid strictly prohibits the fulfillment of any task or service that is unlawful, immoral, unethical, or contrary to public policy. The company retains full authority to reject or terminate any service request that falls under such categories, whether as per its internal compliance protocols or legal obligations under prevailing law or contracts to which it is bound.
• If you have any complaint or grievance regarding any aspect of the Stakrid Services, you are required to raise the same by providing written notice to Stakrid within twenty-four (24) hours of using such service. Stakrid may, but is not obligated to, investigate and respond to such complaint in accordance with applicable law and internal resolution protocols.
2.1 Undertaking & Knowledgement
• You affirm and warrant that you are either the lawful owner or the duly authorized agent of the owner of all goods and materials that form part of any shipment requested through the Platform. Your acceptance of these Terms shall constitute acceptance not only on your own behalf but also, where applicable, on behalf of the actual owner(s) of the shipment. You acknowledge and agree that you have the authority to bind such owners to these Terms.
• Delivery Partners shall act based on the delivery instructions provided by you, and it is your sole responsibility to ensure that such instructions are complete, accurate, and capable of execution. Any discrepancies between the information provided and the actual circumstances shall be at your sole risk and expense. Any modifications to delivery instructions or amendments that result in revised costs or pricing must be pre-approved and reflected in the system before the Delivery Partner executes the request.
• In the event the intended recipient is unavailable at the delivery address provided by you, and you have not furnished any alternate delivery instructions, the Delivery Partner will attempt to contact you using the contact information you provided. If you remain unreachable, the Delivery Partner reserves the right to return the shipment to you or otherwise handle it at their discretion. Any additional costs related to such handling, including return transport or warehousing, shall be solely borne by you. Neither Stakrid nor the Delivery Partner shall be liable for any loss or damage to the shipment in such cases unless such damage arises due to gross negligence or intentional misconduct. Should a second attempt at delivery be required, it shall be treated as a new service request and billed accordingly.
• All shipments shall be accepted strictly on a “said to contain” basis, based on your declaration of the contents and value of the shipment. Stakrid assumes no responsibility for verifying the accuracy or truthfulness of the information provided. You hereby agree to indemnify, defend, and hold harmless Stakrid, its affiliates, and Delivery Partners against any claims, liabilities, or costs incurred as a result of or in relation to the declarations you provide regarding the nature or value of the shipment.
• Stakrid and its Delivery Partners shall bear no liability or legal responsibility for any loss, damage, or consequence arising from the transportation of shipments, except in cases of willful misconduct or gross negligence.
• It is your responsibility to ensure that all shipments are properly and securely packed in a manner that protects the goods from potential damage during the course of transportation. You must also ensure that the packaging is tamper-evident, such that no item can be removed without clear and visible damage to the seal, wrapper, or packaging. In the case of fragile items, you must use strong, durable cases with appropriate cushioning and protective material inside the packaging. Such shipments must be clearly labeled as “Fragile” above the recipient’s address to alert handlers of the nature of the contents.
• Delivery Partners shall not assist with the wrapping, packaging, or boxing of any item. It is your responsibility to have all items properly packaged and ready for transport prior to the Delivery Partner’s arrival. Additionally, Delivery Partners are not responsible for the installation or removal of any appliances or heavy equipment.
3.User Information
• You are solely responsible for all information submitted by you through the Platform. This includes any and all personal or sensitive information provided during registration or use of the Platform. All data collected, including but not limited to User Account credentials, contact numbers, email addresses, documents, and any other identifying information, shall be the exclusive property of Stakrid.
• You acknowledge and accept that some of the information you provide may be sensitive in nature and therefore must be handled with caution and care, both by you and Stakrid.
• In cases where the Platform is unable to verify your identity or establish a unique association between your User Account and a valid mobile number or email address, Stakrid reserves the right to suspend or permanently disable the Account without notice. This action shall be undertaken at the sole discretion of Stakrid, and the company shall not be liable to disclose, share, or provide access to any User Account data in such circumstances.
4.Payment & Terms
• Package Delivery Services: When placing a request for Pick-Up and Drop-Off Services via the Platform, you are required to make full payment of the applicable service charges as displayed at the time of booking. These charges shall be paid in advance through the payment options available on the Platform. Payment made by you to Stakrid shall be deemed as payment made directly to the Delivery Partner for the purposes of service fulfillment.
• Currency: All transactions conducted on the Platform shall be denominated in Indian Rupees (INR). No other currency shall be accepted under any circumstances for payment of services.
• Taxes: All applicable taxes, including but not limited to Goods and Services Tax (GST), shall be charged in accordance with prevailing laws and shall be borne by the user, wherever applicable.
• Surge and Price Modifications: Stakrid reserves the unfettered right to modify, increase, or revise service fees, charges, credits, or package rates at any time, including but not limited to adjustments during peak hours, high-demand periods, or due to inflationary or operational considerations. Such modifications may be made without prior notification to users.
• Third-Party Payment Processors: You acknowledge and agree that Stakrid utilizes third-party vendors, including payment gateway service providers, to process all transactions initiated on the Platform. These may include but are not limited to UPI-based platforms, debit/credit card processors, internet banking facilities, and e-wallet operators.
• Accepted Payment Modes: The following payment methods shall be supported: Unified Payments Interface (UPI), Debit Cards, Credit Cards, Net Banking, and E-Wallets. The availability of these modes may vary based on device, geography, or partner payment gateway integrations.
• Settlement Terms: Payment collections made through the Platform shall be settled weekly. Payments made by customers for services shall be disbursed to Stakrid and to the corresponding Stakrid Delivery Partner at the end of each calendar week, subject to applicable deductions and reconciliations.
• Liability for Payment Processing Issues: Any payment-related dispute or issue, unless directly attributable to a technical or operational fault of Stakrid, shall be resolved exclusively between you (the user) and the relevant Payment Processor or financial institution. Payment processing is governed by the terms, conditions, and privacy policies of the respective Payment Gateway or Processor, in addition to these Terms. Stakrid shall bear no liability for delays, failures, errors, or technical issues encountered during payment processing that are beyond its reasonable control.
5.Cancellation and Refund Policy:
• Stakrid shall initiate the processing and fulfillment of a service transaction initiated by you only upon receiving a valid and confirmed request via the Platform. Once such confirmation is received, the request shall be deemed as authorized, and the transaction will be considered initiated for execution.
• In the event that you wish to cancel a transaction after its initiation, you may do so directly through the Platform by selecting the “Cancel” option provided within the respective service request screen. However, please note that if the Delivery Partner has already accepted the request and commenced the service, you shall be liable to pay a cancellation fee of up to INR 50 (Indian Rupees Fifty only) per cancelled transaction, at the sole discretion of Stakrid.
• Cancellation of any service request by the user prior to acceptance by the assigned Delivery Partner shall not attract any cancellation charges.
• For cancellations requiring intervention or assistance from Stakrid's customer support team, you may contact us through the “Help” section available on the Platform. Customer service requests shall be attended to during regular business hours and within reasonable time limits, as per the internal policy and response time of Stakrid’s customer service operations.
• Stakrid reserves the unilateral right to cancel any service transaction requested by you on the Platform under any of the following circumstances:
• The designated service location or delivery address provided by you falls outside Stakrid’s defined operational or serviceable geographic zone.
>• You fail to respond to communication attempts made by Stakrid or the assigned Delivery Partner, including but not limited to phone calls or app notifications, at the time of service confirmation or fulfillment.
• The transaction pertains to the delivery, transport, or handling of any items that are prohibited, unlawful, offensive, or otherwise in violation of these Terms of Use and/ or applicable Indian law.
• The instructions, authorizations, or information provided by you are inaccurate, incomplete, ambiguous, or insufficient to successfully execute the requested service.
• A Delivery Partner is not available, either due to unavailability, cancellation, or other unforeseen circumstances.
• The transaction cannot be completed due to reasons that are beyond the reasonable control of Stakrid, including but not limited to acts of God, technical failures, regulatory interventions, or operational constraints.
• In the event of a cancellation initiated by Stakrid under the above circumstances, you shall not be liable to pay any cancellation charges. However, no refund or reimbursement shall be made where the cancellation results from your own non-compliance with these Terms or failure to provide accurate and necessary information.
6.Pick Up and Drop Off Services (Package Delivery):
• As part of the Stakrid Services, the Platform offers you the option to request Pick-Up and Drop Off Services, which are executed by independent third-party delivery personnel (“Delivery Partners”) registered on the Platform.
• You may initiate a transaction through the Platform for the collection and delivery of a package to a designated location. While such services are facilitated via the Platform, the actual performance of the Pick-Up and Drop-Off Services is conducted solely by the Delivery Partner. Stakrid acts exclusively as a technological intermediary, enabling connection and coordination between you and the Delivery Partner. Accordingly, Stakrid assumes no liability or responsibility for any service deficiencies, delays, or acts or omissions on the part of the Delivery Partner.
• Upon successful initiation of a Pick-Up and Drop-Off request, and subject to the availability of Delivery Partners in your vicinity, Stakrid will assign a Delivery Partner to fulfill the service. The assigned Delivery Partner will collect the item from the specified pick-up location and deliver it to the drop-off point, both of which are voluntarily submitted by you through the Platform. You acknowledge that the Delivery Partner acts as your agent and executes the delivery strictly based on your instructions. All information submitted regarding pick-up and delivery addresses will be used solely for service facilitation and shall be handled in accordance with Stakrid’s Privacy Policy.
• You expressly agree not to initiate or request Pick-Up and Drop-Off Services for any items that are illegal, hazardous, restricted, contraband, or otherwise prohibited under applicable laws, regulations, or this Terms of Use. Prior to scheduling a delivery, you must confirm that you are fully aware of the contents of the package and that the contents are lawful, safe for transport, and not subject to any restriction under Indian law.
• Prohibited items include, but are not limited to:
➢ Explosives, firearms, ammunition, firecrackers, weapons, or weapon parts
➢ Radioactive, flammable, corrosive, biohazardous, or toxic substances
➢ Precious metals, gems, bullion, or valuable securities including share certificates and bearer instruments
➢ Currency (domestic or foreign), negotiable instruments, credit/debit cards, passports, or cheques
➢ Narcotic drugs, psychotropic substances, intoxicants, alcoholic beverages, or other contraband
➢ Human or animal body parts, corpses, organs, bodily fluids, diagnostic samples, or biomedical waste
➢ Antiques, artworks, lottery tickets, gambling devices, live animals, fish, insects, plants, or plant matter
➢ Pornographic materials or other items whose possession or transport is punishable by law
• You acknowledge that the Delivery Partner reserves the right to decline or refuse any package for delivery at their sole discretion, especially if they suspect any illegality, safety risk, or regulatory breach. Further, the Delivery Partner or Stakrid may report any suspected criminal activity, regulatory violation, or intent to commit an offence (whether before or during the execution of a delivery) to relevant law enforcement authorities without prior notice to you.
• You acknowledge and agree that the Delivery Partner is under no obligation to accept or complete any Pick-Up and Drop-Off request and may reject the service based on their own discretion or safety assessment.
• You further acknowledge that any promotional offers, coupons, or discounts (“Offers”) extended by Stakrid in relation to delivery services are provided at the sole discretion of Stakrid and are not guaranteed or mandatory entitlements. You agree to review and understand the specific terms and conditions associated with each Offer before availing the same.
GENERAL TERMS OF USE
7. Eligibility to Use
• The Stakrid Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Stakrid from accessing the Platform for any reason whatsoever. you represent that you are of legal age to form a binding contract and are not a person barred from receiving using or availing Stakrid Services under the applicable laws.
• Stakrid reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.
• you shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring your Account to another party or impersonating any other person for the purposing of creating an account with the Platform
8. User Account, Password, and Security
• In order to access the Platform and use the Stakrid Services, you are required to register on the Platform and create a user account, which includes setting up a unique user identity and password (“Account”). In some cases, your login credentials may be provided to you by Stakrid via email or SMS. If you are accessing the Platform through a compatible mobile or tablet device, you must first install the official Stakrid application and proceed with the registration process as prompted.
• You shall be solely responsible for maintaining the confidentiality and security of your Account credentials. Any and all activities that occur under your Account shall be your responsibility, and you acknowledge and accept liability for such activity, whether conducted by you or any other individual using your credentials.
• You further agree to notify Stakrid immediately in the event of any unauthorized access, use, or breach of your Account information or the Platform’s security. Stakrid shall not be held liable for any loss, damage, or unauthorized transactions resulting from your failure to maintain the confidentiality of your credentials or to notify Stakrid of any known or suspected misuse.
• If you negligently or intentionally permit your Account credentials to be misused or become compromised, you may be held liable for any resulting losses or damages suffered by Stakrid, other users, or third parties. Any use of another user’s Account credentials to access or operate the Platform is strictly prohibited and shall constitute a material breach of these Terms. Stakrid reserves the right to suspend or terminate any Account found to be involved in such misuse, with or without notice, and to pursue legal action as permitted under applicable laws.
9. Representations and Warranties:
• Subject to your full compliance with these Terms of Use, Stakrid grants you a limited, non-transferable, non-exclusive, revocable license to access and use the Platform and the Stakrid Services strictly in accordance with these Terms. You acknowledge and agree that this license is granted solely for lawful purposes and shall be used only in accordance with applicable laws, regulations, and accepted industry standards.
• You agree to access and use the Platform solely for purposes that are permitted by these Terms and under no circumstances shall you engage in any activity that interferes with, disrupts, or adversely affects the functionality, security, or integrity of the Platform, or that may hinder the use and enjoyment of the Platform by other users, merchants, or Delivery Partners. You further agree not to use the Platform to transmit any viruses, malware, unauthorized advertising, or other harmful or illegal content.
• You represent and warrant that you have not been prohibited or restricted, whether by judicial, regulatory, or governmental order, from using services such as those offered by Stakrid and that there are no ongoing litigations, proceedings, or notices served upon you by any competent authority that would bar your access to the Platform or participation in any transaction facilitated by it. You further confirm that you are legally competent to enter into a binding contract under Indian law and are duly authorized to access and use the Platform and the services made available through it.
• You agree not to gain or attempt to gain unauthorized access to the Platform through any means other than those officially provided by Stakrid. This includes, without limitation, refraining from using deep-linking, automated bots, spiders, scrapers, algorithms, or any similar technology or process that circumvents or compromises the security or structure of the Platform. You shall not reproduce, duplicate, reverse-engineer, or otherwise manipulate any portion of the Platform or attempt to derive or obtain data or materials not intentionally made accessible to you.
• You acknowledge and accept that while using the Platform, you may be exposed to content submitted by other users, vendors, or Delivery Partners that you may find offensive, indecent, or objectionable. In such cases, you agree that your sole recourse shall be to cease using the Platform and/or report such content. Stakrid expressly disclaims any liability for any such user-generated content and shall not be responsible for monitoring or moderating all content posted or transmitted by third parties on the Platform.
FURTHER, YOU UNDERTAKE NOT TO:
• By using the Platform, you agree to conduct yourself in a lawful, responsible, and respectful manner. You undertake not to engage in any activity that may defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others. You shall not publish, post, transmit, upload, distribute, or disseminate any content that is inappropriate, obscene, profane, defamatory, infringing, offensive, ethnically objectionable, indecent, unlawful, or disparaging. You further undertake not to post content or engage in conduct that may harm minors in any way. You shall not engage in any actions that may promote, assist, or further any criminal activity, pyramid schemes, chain letters, or similar disruptive behavior.
• You agree not to reproduce, copy, republish, distribute, post, publicly display, translate, transmit, or otherwise disseminate any content, materials, or intellectual property of Stakrid (“Stakrid Property”), without obtaining express prior written consent from Stakrid. You must not upload, share, or distribute any files or digital content that contains software or material protected under applicable intellectual property laws unless you hold the legal rights or licenses to do so. Uploading or distributing files that contain viruses, corrupted files, malicious scripts, or any similar software intended to damage or interfere with the Platform, other users, or their devices is strictly prohibited.
• You must not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or its servers. Any attempt to probe, scan, or test the vulnerability of the Platform, breach security or authentication measures, or reverse engineer, copy, trace, or exploit the software or architecture of the Platform will result in immediate legal action. Any collection, storage, or misuse of data about other Users, Merchants, or Delivery Partners for any purpose other than legitimate service engagement is strictly prohibited.
• You agree not to disrupt or interfere with the security of, or otherwise cause harm to, the Platform, its systems, servers, resources, user accounts, passwords, or networks connected or accessible through the Platform or linked services. Any use of tools, devices, software, scripts, or programs to interfere with the normal operation of the Platform or its transactions, or to manipulate or harvest information, is strictly forbidden. You are prohibited from impersonating any person or entity, including but not limited to other Users, Merchants, Delivery Partners, or Stakrid representatives.
• You agree not to falsify or delete author attributions, legal notices, proprietary labels, or software origin identifiers contained in uploaded or shared files. You may not use the Platform or the Stakrid Services for any activity that is unlawful or violates these Terms of Use, or that infringes upon the rights of Stakrid or any third party. Any activity that threatens the unity, integrity, defense, security or sovereignty of India, its friendly relations with foreign states, public order, or that incites commission of cognizable offences or prevents lawful investigation or is offensive to any nation shall be subject to legal consequences.
• You further agree and acknowledge that all intellectual property on the Platform, including but not limited to names, logos, trademarks, text, graphics, images, photographs, videos, software, design, layout and all other content (“Material”), unless otherwise indicated, is the sole property of Stakrid and is protected by Indian and international copyright, trademark, and intellectual property laws. You may only use the Material for personal, non-commercial purposes. Any unauthorized reproduction, sale, redistribution, modification, or creation of derivative works from the Material without prior written consent of Stakrid is strictly prohibited. Subject to your compliance with the Terms of Use, Stakrid grants you a non-exclusive, non-transferable, freely revocable limited license to access and use the Platform and the Material strictly for the intended purposes. Any attempt to circumvent, defeat or tamper with the security features or exploit the Material for unintended purposes shall result in legal action, account termination, and possible penalties under applicable laws.
• You acknowledge that your use of the Platform is at your sole risk. Stakrid disclaims all warranties and representations, whether express or implied, regarding the condition, suitability, merchantability, fitness for a particular purpose, or non-infringement of the services provided. Stakrid does not warrant that the Platform or services will meet your requirements, or that they will be uninterrupted, secure, or error-free. All services and materials are provided on an “as is” and “as available” basis.
10. Intellectual Property Rights:
• All right, title, and interest, including all intellectual property rights, in and to the Platform, the Services, and all content therein shall at all times remain the exclusive property of Stakrid Logistics Private Limited (“Stakrid”) or its licensors, where applicable. These Terms of Use do not, and shall not be construed to, transfer or assign any ownership rights, title, or interest in the Platform, its services, technology, or related intellectual property to you. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for the purposes expressly permitted under these Terms. Nothing herein shall be interpreted as granting you any rights of ownership in or related to the Platform or Services.
• All trademarks, service marks, logos, trade names, and other proprietary designations associated with the Platform and Services are the intellectual property of Stakrid or respective third-party owners. No right, license, or interest in any of the intellectual property is granted to you, whether by implication, estoppel, or otherwise. You agree not to use, reproduce, or display any such marks or designations without the express prior written consent of Stakrid or the applicable rights holder. You shall not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated into or accompanying the Platform or the Services.
• By submitting, posting, or uploading any questions, suggestions, ideas, comments, feedback, or other content, including but not limited to images, reviews, texts, videos, or materials (collectively, “User Content”) on or through the Platform, you hereby irrevocably grant Stakrid a worldwide, perpetual, irrevocable, transferrable, royalty-free, fully sublicensable license to use, copy, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, perform, and otherwise exploit such User Content, in whole or in part, through any media formats or channels, known now or developed in the future, for any purpose including commercial use, without further notification, consent, acknowledgment, or compensation to you or any third party.
• You agree and acknowledge that Stakrid shall have no obligation to treat User Content as confidential and shall not be liable for the use or disclosure of any such User Content. You further represent and warrant that you hold all necessary rights and permissions in the User Content submitted by you and that the content is original, does not infringe any third-party intellectual property rights, privacy rights, or other legal rights, and does not contain any defamatory, obscene, offensive, or unlawful material. You agree to indemnify and hold harmless Stakrid, its affiliates, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or relating to User Content submitted by you or any breach by you of this provision.
• Stakrid shall not be obligated to monitor, pre-screen, or moderate User Content posted by you or other users. However, Stakrid reserves the right, at its sole discretion and without prior notice, to remove or restrict access to any User Content that it deems to be in violation of these Terms of Use, applicable laws, or considered offensive, misleading, or otherwise inappropriate, without any liability.
• You may use documents or materials made available by Stakrid for download on the Platform, provided that:
(i) you do not remove any proprietary or copyright notice from such materials;
(ii) such materials are used solely for personal, informational, and non-commercial purposes;
(iii) you do not modify or redistribute such materials; and (iv) you do not make any additional representations or warranties relating to such materials on behalf of Stakrid.
• You further agree to indemnify, defend and hold harmless Stakrid, its affiliates, subsidiaries, officers, employees, and agents from and against any and all costs, damages, losses, liabilities, and expenses (including attorney fees) arising from or related to your posting of User Content, your violation of these Terms, or your misuse of the Platform or Services.
11. Disclaimer of Warranties and Limitation of Liability:
• All right, title, and interest, including all intellectual property rights, in and to the Platform, the Services, and all content therein shall at all times remain the exclusive property of Stakrid Logistics Private Limited (“Stakrid”) or its licensors, where applicable. These Terms of Use do not, and shall not be construed to, transfer or assign any ownership rights, title, or interest in the Platform, its services, technology, or related intellectual property to you. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for the purposes expressly permitted under these Terms. Nothing herein shall be interpreted as granting you any rights of ownership in or related to the Platform or Services.
• All trademarks, service marks, logos, trade names, and other proprietary designations associated with the Platform and Services are the intellectual property of Stakrid or respective third-party owners. No right, license, or interest in any of the intellectual property is granted to you, whether by implication, estoppel, or otherwise. You agree not to use, reproduce, or display any such marks or designations without the express prior written consent of Stakrid or the applicable rights holder. You shall not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated into or accompanying the Platform or the Services.
• By submitting, posting, or uploading any questions, suggestions, ideas, comments, feedback, or other content, including but not limited to images, reviews, texts, videos, or materials (collectively, “User Content”) on or through the Platform, you hereby irrevocably grant Stakrid a worldwide, perpetual, irrevocable, transferrable, royalty-free, fully sublicensable license to use, copy, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, perform, and otherwise exploit such User Content, in whole or in part, through any media formats or channels, known now or developed in the future, for any purpose including commercial use, without further notification, consent, acknowledgment, or compensation to you or any third party.
• You agree and acknowledge that Stakrid shall have no obligation to treat User Content as confidential and shall not be liable for the use or disclosure of any such User Content. You further represent and warrant that you hold all necessary rights and permissions in the User Content submitted by you and that the content is original, does not infringe any third-party intellectual property rights, privacy rights, or other legal rights, and does not contain any defamatory, obscene, offensive, or unlawful material. You agree to indemnify and hold harmless Stakrid, its affiliates, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or relating to User Content submitted by you or any breach by you of this provision.
• Stakrid shall not be obligated to monitor, pre-screen, or moderate User Content posted by you or other users. However, Stakrid reserves the right, at its sole discretion and without prior notice, to remove or restrict access to any User Content that it deems to be in violation of these Terms of Use, applicable laws, or considered offensive, misleading, or otherwise inappropriate, without any liability.
• You may use documents or materials made available by Stakrid for download on the Platform, provided that:
(i) you do not remove any proprietary or copyright notice from such materials;
(ii) such materials are used solely for personal, informational, and non-commercial purposes;
(iii) you do not modify or redistribute such materials; and
(iv) you do not make any additional representations or warranties relating to such materials on behalf of Stakrid.
• You further agree to indemnify, defend and hold harmless Stakrid, its affiliates, subsidiaries, officers, employees, and agents from and against any and all costs, damages, losses, liabilities, and expenses (including attorney fees) arising from or related to your posting of User CContent, your violation of these Terms, or your misuse of the Platform or Services.
12. Indemnification and Limitation of Liability:
• You agree to indemnify, defend, and hold harmless Stakrid Logistics Private Limited (“Stakrid”) and its affiliates, including but not limited to its officers, directors, consultants, agents, and employees (collectively referred to as “Indemnitees”), from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including reasonable legal fees and disbursements with applicable interest) that may be asserted against or incurred by the Indemnitees as a result of, or arising out of:
➢any breach or non-compliance by you of any obligation, covenant, representation, or warranty set forth under these Terms of Use;
➢ your use of the Platform or the Stakrid Services;
➢any misrepresentation or inaccuracy in the information or data provided by you in relation to your Account;
➢any violation of the rights of a third party, including but not limited to intellectual property rights.
• You further agree to indemnify the Indemnitees against any third-party claims arising out of or in connection with your actions, omissions, or misuse of the Platform or Stakrid Services.
• In no event shall the Indemnitees be liable to you or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever arising out of or related to your use of or access to the Platform, including any loss of data, loss of profits, loss of goodwill, or business interruption, regardless of the basis of the claim—whether in contract, tort (including negligence), warranty, or otherwise.
• Your obligation to indemnify as stated above shall survive the termination of your Account or your use of the Platform and/or Stakrid Services.
• Subject to applicable laws, the total aggregate liability of Stakrid or its employees arising from or relating to the Stakrid Services or the use of the Platform shall not, in any case, exceed a maximum of INR 1500 (Indian Rupees One Thousand Five Hundred only) for any and all claims brought by you or on your behalf.
• The use of the Platform and the Stakrid Services is currently restricted to Users located within India. If any User accesses or uses the Platform from outside India, the User shall be solely responsible for compliance with all applicable local laws, and Stakrid shall bear no liability whatsoever in such cases
13. Violation of the Terms of Use:
• You acknowledge and agree that any breach or violation of these Terms of Use by you shall constitute an unlawful and unfair business practice, which may cause irreparable harm to Stakrid Logistics Private Limited (“the Company”) or its clients. In such cases, where monetary damages may be inadequate to compensate for the harm caused, you expressly agree that the Company and/ or its clients shall be entitled to seek injunctive or other equitable relief as deemed appropriate, in addition to any legal remedies available under applicable laws
• Further, if the Company or its clients initiate any legal proceedings against you due to your violation of these Terms of Use, you shall be liable to reimburse all reasonable legal fees, attorney costs, and expenses incurred by the Company or its clients in pursuing such action, along with any other damages or relief granted by the competent authority or court of law.
14. Link to Third Parties:
• The Platform may include hyperlinks or references to third-party websites, services, or content, including but not limited to those of advertisers, affiliate partners, strategic partners, or independent vendors. Stakrid Logistics Private Limited (“Stakrid”) does not control or operate these external websites and shall not be held responsible for the accuracy, availability, content, advertising, products, services, or any other materials or information on or available from such third-party platforms.
• Stakrid does not make any representations or warranties, express or implied, regarding the offerings or conduct of such third parties or the content presented on their websites. The inclusion of any such links does not constitute an endorsement or recommendation by Stakrid.
• You acknowledge and agree that accessing or using any third-party website is entirely at your own risk, and such usage shall be governed by the respective terms and conditions and privacy policies of those third-party websites. Stakrid disclaims all liability for any loss, damage, or harm that may arise as a result of your interactions with or reliance on such third-party platforms.
15. Term and Termination:
• These Terms of Use shall remain in full force and effect unless and until terminated either by you or by Stakrid Logistics Private Limited (“Stakrid”) in accordance with the provisions outlined herein.
• If you disagree with any part of these Terms of Use or become dissatisfied with the Platform or the Stakrid Services, your sole and exclusive remedy is to:
➢ Discontinue using the Platform and its Services; and/or
➢ Close your account on the Platform by submitting a written request to contact@stakrid.com.
• Upon receipt of such request, Stakrid will initiate the process to render your account dormant. However, any obligations, dues, or liabilities incurred by you prior to the effective date of termination must be fully settled by you. Termination shall take effect only after all such outstanding amounts, if any, are cleared.
• Stakrid reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate your access to the Platform and/or Services without prior notice, for any reason or for no reason, including but not limited to violations or unethical manipulation of the terms contained herein. This may include delisting your account, suspending access, or blocking future usage of the Platform.
• Notwithstanding the termination or suspension of your access, any rights and obligations that have accrued prior to termination, and any provisions of these Terms which by their nature are intended to survive, shall continue to remain in full effect, including but not limited to indemnities, disclaimers, limitations of liability, and ownership clauses.
• You expressly acknowledge and agree that upon termination of your access or use of the Platform, Stakrid retains the right to store, preserve, and use all data and records related to your account activity and transactions in accordance with applicable laws and the Platform’s Privacy Policy.
16. Governing Law and Jurisdiction:
• These Terms of Use shall be governed by, construed, and enforced in accordance with the laws of India, without reference to its conflict of law principles. Any disputes or claims arising out of or in connection with the use of the Platform, Stakrid Services, or these Terms (including their interpretation, validity, and enforceability) shall be subject to the exclusive jurisdiction of the competent courts, tribunals, and authorities located in Gautam Buddh Nagar, Uttar Pradesh, India.
• You expressly consent to the jurisdiction of such courts and waive any objection based on improper venue or forum non conveniens.
17. Communications:
• By using the Platform and the Stakrid Services, you expressly consent to receive communications from Stakrid Logistics Private Limited via SMS, email, phone calls (including automated and recorded voice calls), and push notifications. These communications may include transactional messages, service-related notifications, promotional content, updates, or other necessary correspondence related to your usage of the Platform.
• Company reserves the right to initiate or facilitate communication with Users through third-party service providers, including but not limited to SMS gateways, email service providers, telecommunication partners, and notification platforms. By using the Platform, the User expressly consents to receive transactional, service-related, or promotional communications from Stakrid Logistics Private Limited via such third-party services. The Company shall not be liable for any delay, failure, or breach caused by such third-party platforms, provided reasonable care is exercised in their selection and use.
• You may opt out of receiving promotional communications at any time by contacting us through the Platform or by following the opt-out instructions provided in the messages. However, please note that even after opting out of promotional content, you will continue to receive transactional and essential communications regarding your account, orders, and service usage, which are necessary for providing our services and fulfilling contractual obligations.
18. General Provisions:
• Amendments:Stakrid reserves the unconditional right to amend, revise, or modify these Terms of Use at any time, without prior notice. The most current version of the Terms of Use will be indicated by the “Last Updated” date mentioned above. It is your responsibility to review the Terms periodically for any updates or changes. Continued use of the Platform after such modifications shall constitute your acknowledgment and acceptance of the revised Terms of Use and your agreement to be bound by them.
• Notice:All notices or communications from Stakrid will be delivered to your registered email address or provided via general notifications on the Platform. It is your responsibility to ensure that your registered contact details are accurate and up to date.
• Assignment:You shall not assign, transfer, or sublicense these Terms of Use or any of your rights or obligations under them to any third party. Stakrid reserves the right to freely assign or transfer its rights and obligations under these Terms to any third party, without requiring your prior consent or notice.
• Severability:If any provision or part of the Terms of Use is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
• Waiver:No failure or delay by Stakrid in exercising any right, remedy, power, or privilege under these Terms of Use shall operate as a waiver thereof. Any waiver must be in writing and signed by an authorized representative of Stakrid.
• Entire Agreement:These Terms of Use, together with the Privacy Policy, any supplemental legal notices or agreements published by Stakrid on the Platform, and any other legally binding documents executed between you and Stakrid, constitute the entire agreement between you and Stakrid in connection with the Platform and Services. They supersede all prior agreements or understandings, whether written or oral, relating to the same subject matter.
• Intellectual Property Infringement Notification:If you believe that your intellectual property rights have been infringed upon by any content hosted on the Platform, you must notify Stakrid promptly by writing to contact@stakrid.com. Such notices must be submitted by the intellectual property owner or an authorized agent. Please include the following information in your notice:
1.A description of the intellectual property you claim has been infringed.
2.Sufficient detail about the allegedly infringing material and where it is located on the Platform.
3.A good faith statement that the disputed use is not authorized by the rights holder, its agent, or the law.
4.Your contact details, including address, phone number, and email.
5.A statement under penalty of perjury that the information in your notice is accurate and that you are the intellectual property owner or an authorized agent there of.
6.Your physical or electronic signature. Please note that submitting false or misleading claims may result in legal consequences, including termination of your access to the Platform.